A federal initiative dedicated to supporting American farmers, ranchers, and agricultural landowners in their efforts to sustain, enhance, and optimize their farmlands has partnered with Accenture Services . To bolster their technical capabilities in the domains of Salesforce and MuleSoft, Accenture Services has enlisted the expertise of Niha Technologies Inc.
The client wrestled with cumbersome manual processes, especially regarding error-prone financial assistance handling, alongside complex financial tracking and reporting. Multiple redundant systems compounded the problem, leading to data duplication and processing errors.
Our team successfully developed a customized community application within the Salesforce ecosystem, utilizing Salesforce's Experience Cloud. This application was designed to provide financial support to farmers throughout the process of applying for loans and grants. The community portal streamlined the submission of new financial assistance applications and facilitated the tracking, management, and collaboration on existing loan applications and grants. To further enhance system functionality, our team harnessed MuleSoft to establish robust enterprise integrations bridging the gap between legacy and cloud systems.
Our implementation using Salesforce’s Service and Experience Cloud, has enabled knowledge sharing among more than 10,000 employees , tracking trends, and sharing information across more than 2,100 agency offices . As a result, all farming and ranching customers have swift and easy access to local and regional programs that can enhance their operations.
USDA Farmers.gov initiative is a farmer facing initiative catered towards assisting US farmers, Ranchers and agricultural land owners to sustain, improve and operationalize farmlands. Niha Technologies, as part of Team Accenture, is responsible for providing technical expertise and specialization for farmers.gov across Salesforce and Mulesoft domains
There were several challenges with the previous systems including - Manual extensive process for assistance to farmers (including financial assistance) across all service centers, Error prone process due to manual nature, Cumbersome tracking and reporting of financial assistance process, and multiple, redundant systems lead to data duplication, data error and processing errors
Our team delivered a custom Salesforce community (experience cloud) application for Farmers assistance including financial assistance (loans, grants etc.). The community portal helped farmers submit new financial assistance application packages, track, manage and collaborate on existing loan applications and loans. We also used Mulesoft to deliver several enterprise integrations with legacy and cloud systems.
Using the Salesforce Service and Experience Cloud has enabled knowledge sharing among more than 10,000 employees, track trends and share information across more than 2,100 USDA county offices. As a result, all farming and ranching customers will have swift and easy access to local and regional programs that can enhance their operations